1. TERMS

2. RETURNS

• If you are not completely satisfied with your purchase, you will need to return the item(s) to us in their original condition* within 14 days of receipt.
• We will issue a full refund (excluding original delivery charge), or replacement on receipt.
• Some products are non-returnable, which will be marked next to them.
• POLE RETURNS - please note that you may be asked to provide photographic evidence of reported faults, or to send the pole back to us for investigation.  Please be aware that we will not refund the cost of returning the pole to us unless with consent from a Director.
• IMPORTANT - CLOTHING RETURNS: Please note, when trying on clothes please watch for perfume or make up as these leave a mark.  We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. We will also not be able to facilitate the return and refund of any item that has had its labels removed or endured obvious wear.
• We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
•  It is the customer's responsibility to examine the consignments of good upon arrival for correct quality, description , shortages plus any transit damage. 
• The company will not accept packing and carriage charges for customer returns
• Refunds will be made on receipt of the goods.

* The item is your responsibility until it reaches us.  For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
* The cost of returning the item to us is your responsibility
* We will only refund delivery costs if the return is as a result of our error

RETURNS FROM RETAIL CUSTOMERS
Please note, our policy with returns for products bought from retailers is that you must first contact the retailer to resolve the problem.
If after returning to the retailer, you cannot reach a full resolution, then email us giving us details of when and where you bought your product and what needs to be resolved.  We will then investigate into your query and issue replacements where necessary. We will not be able to provide a refund in these instances, as only the retailer where you bought your product can supply this.

3. PRICING

• Please note that as we're based in the UK, our site shows all prices inclusive of VAT.  If you are making a purchase from outside of the EU and need to talk to us about removing VAT, please contact us via our Contact page.
• We take great pride in offering a fast, efficient, friendly and secure shopping experience, with great products at fair prices.
• We always try to make sure that the prices on our site are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full

4. PAYMENTS

• All invoices will be paid before dispatch of the invoiced goods.
• Payment for goods will be by credit or debit card
• The company reserves the right to impose credit card surcharges on all credit card transactions